Entry Policy & Code of Conduct
The South Okanagan Events Centre (SOEC) complex, and the Penticton Vees, are committed to providing a safe, comfortable and enjoyable event experience for all fans and event participants. The Fan Code of Conduct and Prohibited List are designed to set clear expectations and create an environment that is enjoyable for all. We ask all fans to adhere to the Child/Student Entry Policies, Clear Bag Policies, Fan Code of Conduct, and to respect the Prohibited Items List in order to meet these goals.
CHILD/STUDENT ENTRY POLICIES:
All Children/Youth must enter through Gate 1 (main entrance) of the South Okanagan Events Centre (SOEC)
Youth (ages 13 to 18 years old)
Must present photo identification (driver’s license, school ID, etc.) to purchase a game ticket at the Valley First Box Office and to enter the SOEC on game night
Children (12 years old and under)
Must be accompanied by a parent and/or guardian throughout the game
Does not require photo identification to enter the SOEC on game night
CLEAR BAG POLICY:
Clear bag policy will take effect for Penticton Vees hockey games starting JANUARY 1, 2026.
Aligning with industry standards, the SOEC enforces measures to create a safe environment ensuring public safety and expedite entry during security checks for all events.
The following bags are permitted into the facility:
Clear Bags
Bags that are clear plastic, vinyl or PVC, 12”x 6”x 12”
One gallon clear freezer bags (Ziplock, etc.)
Clear backpacks no larger than 12” x 6” x 12” with no more than two pockets
Non-Clear Small Purse/Belt Bag/Clutch/Wallet
Bags 4.5” x 6.5” or smaller are acceptable to bring to the venue along with one of the clear bag options.
Diaper Bags/Medical Supply Bags
Diaper bags and medical supply bags are allowed in the venue after proper inspection upon entry.
Approved Penticton Vees-branded Clear Bags are available for purchase at The Vees Blue Zone at the SOEC or online HERE.
All patrons are subject to search.
FAN CODE OF CONDUCT:
Fans shall be respectful of players, coaches, officials, arena staff, arena property and every other fan in attendance at the event.
Fans shall refrain from using offensive language, fighting or taunting one another, making obscene gestures, throwing objects, and/or possessing prohibited items.
Fans shall not interfere with anyone else’s right and opportunity to enjoy the event.
Fans who consume alcoholic beverages shall do so in a responsible manner. Fans appearing intoxicated will be denied entry and/or subject to ejection without refund. Two (2) pieces of Government-issued ID required when purchasing, carrying and consuming alcohol.
Fans shall comply with the direction and instructions of SOEC staff regarding arena operations and emergency response procedures.
Season Ticket Holders/Suite Owners are responsible for their own conduct as well as the conduct of their guests and/or persons occupying their seat or suite.
The SOEC is a Smoke Free Facility, this includes E – Cigarettes.
PROHIBITED ITEMS LIST:
No Outside Food or Beverage
No Professional Cameras
No Audio/Video Recording Devices
No Weapons of Any Kind
No Laser Pointers, Whistles, Glow Sticks, Flash Bulbs or Fireworks
No Gang Colours, Large Chains, or Spikes
No Obscene or Indecent Clothing
No Animals (except for service and guide animals)
No Large Bags or Backpacks
No Skateboards, Scooters, Bikes, or Roller Shoes
If the Child/Student Entry Policies, Clear Bag Policy, Fan Code of Conduct, and Prohibited Items List are not followed, it may result in the responsible party being ejected from the venue and/or having their season tickets, premium seating license, or tickets to any future events cancelled without refund, or may potentially lead to being expelled* from the venue(s) for at least one (1) calendar year.
The South Okanagan Events Centre and the Penticton Vees thank you for your commitment to creating a safe and enjoyable experience for all fans.
QUESTIONS?
Please contact SOEC-guestservices@oakviewgroup.com
*Expulsion includes, but is not limited to, ticketed events including local sports, graduations, minor hockey, lacrosse, Okanagan Hockey Academy, hockey skills camps, figure skating, recreation hockey, etc. that is held at the South Okanagan Events Centre, Okanagan Hockey Group Training Centre, Penticton Trade and Convention Centre, and Memorial Arena.
